About Aztron
Aztron is your trusted online electronics store, offering the latest in smart technology. From smart home devices and wearables to innovative gadgets and accessories, we bring technology to your fingertips. Our mission is to provide premium tech solutions that enhance productivity, entertainment, and everyday convenience.
Terms & Conditions
Welcome to our website. By using this website and placing an order, you agree to the following terms and conditions.
Orders
• All orders are subject to product availability.
• We reserve the right to cancel or refuse any order at our discretion.
• Customers are responsible for providing accurate delivery information.
Pricing
• All prices are displayed in Sri Lankan Rupees (LKR).
• Prices and product information may change without prior notice.
• We make every effort to ensure pricing accuracy, but errors may occasionally occur.
Payments
• We accept the payment methods displayed at checkout.
• Cash on Delivery (COD) is available for eligible orders and locations.
Shipping & Delivery
• We offer island-wide delivery across Sri Lanka.
• Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
• We are not responsible for delays caused by third-party courier services.
Warranty & Returns
• Products covered by a warranty are subject to the terms stated on the product page.
• Customers must report any issues within the applicable warranty period.
• Physical damage, misuse, unauthorized repairs, or improper installation may void the warranty.
• Return and replacement requests are subject to inspection and approval.
Product Information
• We strive to provide accurate product descriptions, specifications, and images.
• Actual product appearance may vary slightly from the images shown.
Limitation of Liability
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• Our maximum liability shall not exceed the amount paid for the product.
Privacy
• Customer information is handled in accordance with our Privacy Policy.
• We do not sell or share personal information with third parties except as required to process orders and deliveries.
Changes to Terms
• We reserve the right to update these terms and conditions at any time without prior notice.
• Continued use of the website constitutes acceptance of any changes.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.
At Aztron, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you use our website or place an order, we may collect the following information:
• Name
• Contact details (phone number, email address)
• Delivery address
• Payment information (processed securely through payment providers)
• Order history
How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide customer support
• Improve our products and services
• Send order updates and important notifications
• Prevent fraud and ensure secure transactions
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only with:
• Delivery partners to complete your order
• Payment service providers for secure transactions
• Legal authorities if required by law
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies in your browser settings if you prefer.
Your Rights
You may request to:
• Access your personal data
• Correct incorrect information
• Request deletion of your data (where legally possible)
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact Aztron customer support.
We can ship to virtually any address in the Sri Lanka.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. We usually ship your order within 1-2 business days.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
Warranty covers only functional issues, excluding physical components like the battery, housing, power cables, and input pins. It is void under the following conditions:
1. Modification or disassembly.
2. Damage from accidental or man-made causes, such as liquid exposure, falling, unsuitable voltage, excessive pressure, or main board deformation. This includes damage to the power adapter or cable.
3. Incorrect installation, use, maintenance, or storage.
4. Issues caused by incorrect software flashing or driver updates.
5. Product model or serial number discrepancies with the actual item sold.
6. Absence of a valid invoice, or if the purchase cannot be proven to be within the warranty period.
7. Expiration of the warranty period.
8. Damage from Force Majeure events (fire, earthquake, flood, etc.).
9. Tampered warranty seals or stickers.
10. Normal wear and tear, such as on charging cables or connectors.
11. Failure to return the product in original packaging with all accessories.
Return shipping is the buyer’s responsibility.
Upon receiving the returned product, we will conduct a thorough examination and promptly inform you via email whether you qualify for a refund or a replacement due to the identified defect. If you are eligible for either a replacement or a refund, we will proceed with the necessary steps. In the case of a refund, it will be processed through a bank transfer, and we will require the relevant details from you for this purpose. We appreciate your cooperation in adhering to this process.
At Aztron, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.
Returns
• Returns must be requested within 3 days of receiving your order.
• Items must be unused, in their original condition, and returned with all original packaging and accessories.
• Products damaged due to misuse, accidental damage, or unauthorized repairs are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may request photos of the item to help process your claim.
Refunds
• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed using the original payment method whenever possible.
• Shipping charges are generally non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon arrival:
• Products with broken security seals
• Used products
• Clearance or sale items (unless defective)
Contact Us
If you have any questions about returns or refunds, please contact our customer support team before returning any item.